Below are the details of our returns and exchange policy to assist you:
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In-Stock Inventory: Items from our in-stock collection may be exchanged within 14 days of purchase for pieces of equal or greater value. If exchanging for a higher-value item, the customer is responsible for paying the difference in price.
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Condition Requirements: To qualify for an exchange, all items must be returned in their original, unused condition, including any packaging, tags, or certificates that were provided at the time of purchase.
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Exclusions:
- Custom Orders: As custom pieces are tailored specifically for you, we are unable to accept exchanges for these items.
- Sale Items: Items purchased on sale are final and cannot be exchanged.
- Redesigned Pieces: Pieces that have been modified or redesigned after the original purchase are not eligible for exchange.
For any further questions or assistance with your exchange, please contact us.